Almost all types of companies use external mediators at one time or another, ranging from small family businesses to multinational corporation. A survey conducted by Price Waterhouse and Cornell’s PERC Institute on Conflict Resolution of over 530 corporations in the Fortune 1000 category revealed that:
- 90% of respondents view Alternative Dispute Resolution (ADR) as a critical cost-control technique.
- 54% of respondents indicate that cost pressures directly affected their decisions to use mediators.
- 88% of respondents reported using mediation in the last three years.
- 23% of respondents use grievance procedures for non-union employment dispute resolution.