Our Process

The “Heuristic” process is a creative, flexible, and non-linear approach we use to resolve issues and create comprehensive road maps to resolution and beyond. It is a tried and tested mediation technique that often yields results quicker and more efficiently than alternate methods.

Did you know?

The mediation process we follow is the same process that ended the Iranian hostage crisis, the Atlanta federal prison riot, and the Polish general labor strike.

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Parties agree to meet and volunteer information, data, documents, and ideas. This information is organized and prioritized according to the importance of each issue. While each party’s perspective is different, the parameters become universal.

We actively observe which behaviors seem effective when participants are negotiating and which behaviors seem counter-productive. Our mediators do not hesitate to introduce non-traditional thought processes to encourage everyone’s best performance and to minimize confrontation.

Our issue refinement techniques work so well because we never “back into” negotiations. We prefer to address the toughest issues first. Peripheral issues are pinpointed and addressed problematically. The realization of “how”, “when”, “where”, and “how to” creates a vision of settlement.

Decisions are made and agreements are put into action. All details are documented and a series of protocols are established in each agreement or partial agreement. These protocols address all possible contingencies.