Educational Tools for Building Conflict Management Skills
Below are a few real-world examples of situations in which negotiation and conflict management skills can help avert full-blown disaster. How will you fare?
Angry Neighbors
Sonia and Jim are neighbors. Sonia has poisoned Jim's plants by the excessive use of weed killer on her side of the fence and Jim wants compensation.
Union Management
Can you avert a strike by helping Union and Management representatives reach a deal?
Customer Service
Meet Lola. She really likes her job. She used to have an anger management problem. Now she smiles and passes the rage onto her clients.